Frequently asked questions
Can't find your answer? Email us on hello@cafesupply.co.uk or message us on WhatsApp.
Who can buy from Cafe Supply?
We supply trade customers: cafes, restaurants, retailers, offices and other commercial venues across London and the Home Counties.
How do I open a trade account?
Create your account on our Open a Trade Account page and sign in. Your trade prices appear straight away — there is nothing to wait for. The only part we review by hand is monthly invoicing, if you ask for it.
Is there a minimum order value?
Yes. The minimum order is £150 excl. VAT. We do not deliver below that figure, and delivery is free on every order that meets it. The checkout will tell you how much more you need to add.
What's your returns policy?
Food and beverage products are non-returnable and non-refundable for health, hygiene and food safety reasons, so we cannot accept returns, exchanges or cancellations once an order has been delivered.
Please check your order against the delivery note while our driver is with you, as anything damaged, missing or incorrect is easiest to resolve at that moment. If you find a problem afterwards, contact us within 24 hours of delivery with your order number and a photograph, and we will replace or credit the item once confirmed. Ice and other perishables must be checked at the point of delivery.
Where do you deliver, and how much does it cost?
We deliver on our own vehicles across London and the surrounding Home Counties, within roughly a 30 mile radius of our North London unit. We do not ship by courier. The minimum order is £150 excl. VAT and delivery is free on every order that meets it, Monday to Saturday. Next working day on most London postcodes, where stock allows; a little longer further out.