Shipping policy
Delivery Policy
Cafe Supply delivers on its own vehicles. We do not ship by courier, so every order is handled by our own team from our unit to your door.
Where we deliver
We deliver across London and the surrounding Home Counties, within roughly a 30 mile radius of our North London unit. If you are not sure whether your postcode is covered, email hello@cafesupply.co.uk or message us on WhatsApp and we will confirm before you order. We do not currently deliver outside this area.
Delivery days and timing
Orders are delivered on the next working day where stock allows. We deliver Monday to Saturday. Orders placed at the weekend or on a public holiday are delivered on the next working day. Delivery timing is scheduled by route rather than by fixed slot. If you need a specific window, tell us when you order and we will confirm what is possible.
Delivery is free on every order. There are no delivery zones and no surcharges. The minimum order is £150 excluding VAT. You can check any postcode on our Where We Deliver page before you order.
Collection
You can also collect. Choose collection at checkout and pick your order up from our North London unit, Unit 2AB Triumph Trading Estate, Tariff Road, London N17 0EB, Monday to Saturday, 8am to 6pm. Orders are usually ready two hours after confirmation. Please bring your order number, and a cool box for anything frozen or chilled.
Receiving your delivery
Please make sure someone is available to receive and sign for the order at the delivery address, and that frozen and chilled items are moved into a freezer or fridge immediately. We cannot accept responsibility for products left out of temperature after delivery. If nobody is available to receive the order, we may need to return it to the vehicle and redeliver on a later run, which can carry a redelivery charge.
Damaged, missing or incorrect items
Please check your order against the delivery note while our driver is with you. Anything damaged, missing or incorrect is easiest to resolve at that moment, and the driver can take the item back on the spot.
If you find a problem after the driver has left, contact us within 48 hours of delivery at hello@cafesupply.co.uk or on WhatsApp, with your order number and a photograph of the item and its packaging. We will replace the item or credit it once we have confirmed the fault.
Ice and other perishable items must be checked at the point of delivery, as they cannot be assessed once they have been out of temperature.
Contact
hello@cafesupply.co.uk. Monday to Saturday, 8am to 6pm.
Cafe Supply is a trading name of Nice London Ltd, registered in England and Wales, company no. 11311837, registered office Unit 2AB Triumph Trading Estate, Tariff Road, London N17 0EB. VAT registration no. GB 298566042.